1. Can you resend my serial/subscription number?
    Click here to have your account information resent

2. How do I upgrade my account?
    Yes you can upgrade at any time. Please login to access and upgrade your storage account

3. How many computers can I backup?
    There is no limit to the number of computers you can backup. Simply pay for the storage you need.

4. Does KeepVault backup busy files like Outlook pst or Home Server Backup images?
    KeepVault does not backup busy files due to their inherently volatile nature. This avoids invalid/corrupt data being protected.
    However, the automatic retry capabilities of KeepVault mean that busy files will be retried until they are no longer busy.
    If you wish to protect your PC image backup files then ensure you schedule KeepVault Backup and WHS Backup to run at separate times.

5. Why am I not receiving Email notifications?
    Please check that your email is entered correctly under the 'Messaging' setting and click the 'Test' button to receive a test notification.
    Check your spam/junk mail folder to see if the emails are being filtered.

6. How do I cancel my automatically recurring subscription?
    Please visit PayPal to cancel your subscription. Once cancelled you will no longer be billed.
    We will delete your data and cancel your account at the end of your current term.

7. Is there a KeepVault affiliate/reseller program?
    Yes! Click here to learn about the program.

8. Why was my subscription suddenly cancelled?
    If the credit card on your paypal account expires, Paypal will cancel your subscription. Don't worry, we won't delete your data!
    However, you will need to manually renew on your renewal date by logging into your account. We will provide a reminder email.

Read the Getting Started Guide & User Manual

See all the Windows FAQs >> how to recover data - security questions - system requirements

See all the Home Server FAQs >> latest software & updating KeepVault - upgrading to WHS 2011 - KeepVault Connector setup



None of these helped, I'd like to contact support